Important Customer Notice

Unfortunately, due to a number of appointments being cancelled with very short notice or clients not attending their appointments, we now have a policy in place, which incurs a charge.

Late Cancellation and Failed Appointments Policy​

Cancellations must be made by phone-call​ or in-person only! 

 

Please do NOT Message, Facebook, E-mail or Text us cancellations

 
Cancellations made with Less than 24 hours notice -
will incur 50% - 100% of the  expected grooming fee charge,
(based on amount of notice given).​
 
Failure to attend an appointment -
will incur a charge of 100% of the expected grooming fee.​




All Charges will be at the groomers discretion

General Data Protection Regulations

The GDPR provides everyone with more control over who has access to their data and how their data is used.

So that we comply with the GDPR it is now necessary for us to inform you of the information we keep about you and your dog, how it is used and stored.

At The Dog Parlour the following information is stored within our - 

Record Card System - This is kept in a private, confidential and secure manner.

  • Your name, contact number and address

  • Details about your dog and their vet

  • Information regarding your dog's temperment/behaviour

  • Any medical conditions i.e. allergies/skin conditions etc..

  • All grooming details are recorded

Our Mobile Phone This is kept in a private, confidential and secure manner

  •  Your name, contact number and dogs name are stored so that we can arrange appointments and send out reminder texts.

  • Photographs are taken of your dog to upload to our social media and website

Permission and Consent

Customers are provided with consent forms for signing.  Further information is detailed on the forms.

Cookies 

Cookies are small pieces of data stored on your browser when you visit a site, usually used to keep track of your movements and actions on a site. 

In accordance with the GDPR, we must inform you that we use cookies on our site. 

 

There are two types of cookies:

 

  • Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Typical Cookies on Site

Our Policies